Privacy Policy – Protection of Your Personal Data at 1meter Malaysia

This Privacy Policy document explains in detail how 1meter ("we", "our platform") collects, uses, stores, protects, and in certain circumstances shares your personal data when you use our online casino platform, accessible at https://1meter.my.

We at 1meter understand that entrusting your personal data to an online platform is a serious decision. We do not take that trust lightly. Every policy set out in this document is the result of careful consideration of the best way to protect your right to privacy while enabling us to provide a service that is safe, fair and enjoyable.

By registering an account or using any part of the 1meter, you consent to the collection and use of your personal data as described in this Privacy Policy. If you disagree with any part of this policy, please do not register or continue using our platform.

1meter is the data controller responsible for all personal data collected through our platform. We handle your personal data in accordance with this Privacy Policy and applicable Malaysian data protection law.

As the data controller, 1meter determines the purposes and means of processing your personal data. We have appointed an in-house Data Protection Officer who is responsible for ensuring ongoing compliance with all applicable privacy and data protection requirements.

If you have any questions or concerns about how 1meter handles your personal data, you may contact us at any time through:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform 1meter

We are committed to responding to all privacy-related enquiries within 7 business days.

1meter practises the principle of data minimisation — we only collect data that is strictly necessary to operate the platform safely, fairly and efficiently. Below are the categories of personal data we collect, along with the purpose for each:

2.1 Account Registration Data

When you register an account at 1meter, we collect information that you provide directly to us, including:

• Full name (as per identity card)
• Date of birth
• Email address
• An active Malaysian phone number
• Password (stored in encrypted form and unreadable by anyone, including our staff)

2.2 Identity Verification (KYC) Data

To process high-value withdrawals or meet legal compliance requirements, we may request identity verification documents such as a copy of your MyKad or a valid Malaysian passport. These documents are stored with full encryption and are only accessible to specifically authorised personnel.

2.3 Financial Transaction Data

We retain records of all financial transactions carried out through the 1meter, including deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX. These records are required for accounting, fraud prevention and legal compliance purposes. Important note: we do not store your credit card numbers or full banking details — all payment processing is handled by third-party payment gateways that maintain their own security standards.

2.4 Gaming Activity Data

Platform 1meter records your gaming activity, including games played, bet amounts, wins and losses, and time spent playing. This data is used for platform operations, fraud detection, responsible gaming programmes and enhancing the user experience.

2.5 Technical & Usage Data

Automatically, we collect certain technical data when you use the 1meter:

• Your device's IP address
• Web browser type and operating system
• Pages visited and time of visit
• Cookie information — detailed further in Section 8

The personal data we collect from you is used solely for legitimate purposes that have been clearly stated. 1meter uses your personal data for the following purposes:

1meter will not use your personal data for any purpose other than those stated above without first obtaining your consent. If you have previously consented to receiving promotional communications and later wish to withdraw that consent, you may do so at any time by contacting our support team.

1meter upholds the principle that your personal data will not be shared, sold, or disclosed to third parties for commercial or marketing purposes. However, there are limited circumstances in which we may need to share your data:

4.1 Trusted Service Providers

We share necessary data with third-party service providers who are directly involved in delivering our services 1meter to you. This includes:

• Payment gateway — To process deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX. These providers receive only the data strictly necessary to process each transaction and are bound by rigorous data protection agreements.
• Live Casino game providers — To deliver a high-quality live gaming experience. Data shared is limited and governed by binding confidentiality agreements.
• Technical analytics services — To help us understand platform usage patterns and carry out technical improvements. This data is shared in aggregated, anonymised form wherever possible.

4.2 Legal Requirements

In limited circumstances, 1meter may be required to disclose your personal data to the relevant Malaysian authorities — such as the police, courts or enforcement bodies — where there is a valid court order, warrant or other binding legal directive. In each such case, we will only disclose the data required by law and nothing beyond that.

1meter invests seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, theft, loss or alteration. The security measures we employ include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers — the same level of protection used by leading Malaysian banks such as Maybank and CIMB.
• Data encryption at rest for all sensitive data stored in our databases, including identity verification information and passwords.
• Multi-layered access controls — Only staff with specifically granted authorisation may access certain categories of data, and every access is recorded in an audit log that is securely retained.
• Two-factor authentication (2FA) for all our internal systems, preventing unauthorised access even in the event that staff passwords are compromised.
• Regular security audits by an independent cybersecurity firm with no financial affiliation with 1meter.
• Automatic data backup stored at a physically separate location for disaster recovery purposes.
• Real-time threat monitoring using an intrusion detection system that operates 24 hours a day.

While no security system can guarantee 100% absolute protection against every possible cyber threat, 1meter is committed to maintaining the best available security measures in line with current industry standards. In the event of any security incident involving your personal data, we will notify you and the relevant authorities within the timeframe required by applicable law.

1meter retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Our data retention guidelines are as follows:

Once the retention period has expired, 1meter will securely delete or anonymise your personal data using methods that ensure it cannot be recovered or re-linked to your identity. Requests for early deletion may be submitted as described in Section 7.

As a data subject, you have important rights regarding the personal data held by 1meter. We fully respect and support the exercise of these rights:

Platform 1meter uses cookies and similar tracking technologies to enhance your experience. Below is an explanation of the types of cookies we use:

8.1 Essential Cookies (Required)

These cookies are strictly necessary for the platform 1meter functions properly. These cannot be disabled without affecting core platform functionality, such as staying logged in, remembering your language preference, and maintaining the security of your session. Important These cookies do not require consent as they are a technical necessity.

8.2 Functional Cookies

These cookies remember your preferences such as display settings, preferred language and navigation history to provide a more personalised experience. Functionality You may disable these cookies, though doing so may affect your user experience.

8.3 Analytical Cookies

Analytics cookies help us understand how users interact with the platform 1meter — which pages are visited most frequently, where users drop off, and so on. This data is used in aggregate form without identifying you personally, solely for the purpose of improving the platform. Optional

Platform 1meter may contain links to or integrations with third-party services required for certain functions — such as payment gateways for processing transactions via Touch 'n Go, GrabPay, DuitNow and FPX.

When you interact with these third-party services, their own privacy policies will apply — not the Privacy Policy of 1meter. We encourage you to read the privacy policy of each third-party service you use alongside our platform.

1meter only works with third-party service providers that we have assessed as meeting adequate and appropriate data protection standards. However, we cannot be held responsible for the privacy practices of third parties that fall outside our direct control.

Platform 1meter is an adult entertainment service intended exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your underage child has registered an account at 1meter without your knowledge, please contact our support team immediately. We will investigate and, if confirmed, close the account at once and delete all associated personal data within a reasonable timeframe.

1meter reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. Any amendments will be published on this page along with the latest update date.

For amendments that involve material changes to how we use your personal data, we will notify you via your registered email address at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision about whether you wish to continue using our platform.

Continued use of the platform 1meter after any amendment to this Privacy Policy is deemed your acceptance of the amended Policy. If you do not agree with the changes, you have the right to close your account and request the deletion of your personal data.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way 1meter handling your personal data, we encourage you to contact us directly. We prefer to resolve any privacy issues with you directly rather than through a third party.

You may contact the privacy team at 1meter via:

• Email: [email protected] — we will respond within 7 business days
• Live Chat: Available 24/7 on the platform 1meter — for immediate enquiries

Please include "Privacy Inquiry" in the subject line of your email so your query can be routed to the right team more quickly. All privacy inquiries are handled by trained staff who are well-versed in Malaysia's data protection laws and our commitment to user privacy.

If you are dissatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.